Every question we get, answered in one place
47 answers, grouped by topic. Jump straight to the section you need — or scan the lot. Still no answer? Ring 0115 822 4546.
01 · 9 questions
General
About working with us — where, how, and how to start.
We design, build and host websites for businesses, and look after them once they're live. That covers web design, secure UK hosting, branded email, e-commerce and payments, and practical AI advice - all on one invoice and one Nottingham phone number. We've been doing it from West Bridgford since 2004.
The people who build your site are the people who answer when you ring. We're a small, senior practice: no sales team, no offshored support, no tickets passed round a call centre. Ring {phone}, {hours}, or email {email}.
Yes - your site runs on UK infrastructure we manage ourselves, with daily backups, free SSL and a staging copy for changes before they go live. If something does go wrong, an engineer who knows your site picks it up. See [website hosting](/services/website-hosting) for the details.
Our Fully Managed Website is £3,999 one-off setup (up to 25 pages — larger sites quoted on the same per-page rate) plus £79/month introductory subscription (£99/month standard) — design, build, hosting, support and updates included. If you'd rather own the site outright, we'll quote a fixed-price build instead.
Yes. We adopt existing sites all the time — typically WordPress, but we also handle Shopify, hand-coded sites, and the odd Wix/Squarespace migration. We start with a free audit and tell you honestly whether it's worth saving or worth rebuilding.
No — we work UK-wide, and the work is mostly remote. We're based in West Bridgford so local clients sometimes pop in, but most communication happens over phone, email, and screen-share.
We are within easy reach of Nottinghamshire, Derbyshire and Leicestershire. We're happy to come out for an initial meeting anywhere in the East Midlands. Further afield (or overseas) we work remotely; we currently look after sites for businesses in mainland Europe, South Africa and the US, so you can be anywhere you are
Practical things, not slide decks. We'll look at the most repetitive 30 minutes of your day and find out whether an LLM or workflow tool can do it for £20 a month. Sometimes it can. Sometimes it can't — and we'll tell you what it will take.
Yes — we accept Bitcoin Lightning payments for our own services, and we build Lightning checkout into client e-commerce sites where it makes sense. Most clients still pay by bank transfer or Stripe.
02 · 4 questions
Web design & development
Builds, redesigns, ownership and self-service editing.
A small brochure site is typically 3–4 weeks from go-ahead to launch. A WooCommerce store is 5–8 weeks. Custom application builds take longer, scope-dependent. We'll commit to a date in the quote.
Yes — for fixed-price builds you own the code, the domain is always a rental, but it's your rental, and you own the content outright. For the Fully Managed plan the site stays with us while you subscribe; if you ever cancel, we can hand over a full export of your content, database and DNS settings so you can host it anywhere you like.
If you want to, yes — that's almost always how we build them but a lot of clients just use us to update the sites for them. We can provide walkthrough video instructions for any of our customisations, and the internet is full of tutorials for WordPress. You can also ring us for one on one personal technical support.
Yes — that's a big part of the brief on any redesign. We map every URL on the old site, set up 301 redirects and preserve schema to ensure any existing link-love is passed on to the new site. If you are interested in SEO keep your eyes open for our AI SEO offering we are developing right now, contact us if you want to beta test it on your website
03 · 4 questions
Hosting & email
UK hosting, migrations, branded inboxes and cancelling.
Yes. Migrations are free and we do them outside of business hours so you don't see downtime. Most WordPress migrations take 1–2 hours from kick-off to live.
That's OK! We understand things change and sometimes a project cannot continue, it does happen from time to time, but it's fine you can cancel at any time, just contact us on any channel or cancel your subscription, we'll get the message! If you are still within your subscription period we can provide a full export of your site, your database, and you can download your emails. No lock-in, no nonsense (as long as you ask us before your subscription expires). We can't keep your site after you have cancelled though and your copy will become the primary copy and your responsibility to keep safe, backup or re install.
It really is! — the hosting infrastructure is in the UK and is ideally located to serve UK audiences. We also have access to US and Singapore facilities through our reseller hosting infrastructure, contact us for more details, the website defaults to our UK cluster.
We're a small UK provider offering a truly personal service, you ring us up Roger probably answers and you're connected to someone who knows *your* project *better than anyone*. Big-box hosts cannot offer you that by definition; if you know what you're doing and can manage those other services then you probably don't need us, but not everyone can manage them. Anyway, in summary, if you need help you ring 0115 822 4546 and you get through to the person who manages your website, that is how we compare.
04 · 6 questions
Website as a Service
The £79/month introductory offer (normally £99/mo) fully-managed website subscription.
The £3,999 one-off setup covers design, build, content migration from your existing site (if any), on-page SEO setup and launch — up to 25 pages. Larger sites are quoted on the same per-page rate. After that it's £79/month introductory subscription (£99/month standard from year two) for UK hosting, daily backups, support, monthly updates and ongoing improvements. No minimum term on the subscription — cancel any time after the site is launched.
Transfer it to our hosting, we can update it, fix it or redesign it, up to you, then manage it on an ongoing basis. You can even keep everything you have — we will make sure it's running properly, staying current and looking great!
It means you never have to log into WordPress if you don't want to, you never have to worry about plugin updates, think about backups, or contact a hosting company technical support line overseas. We handle all that kind of thing for you via a single supplier. When you need a content change, you contact us directly — email or phone — and we'll do it for you. We can show you mock ups and tests and quickly make updates when you approve them.
Yes. No minimum contract — just give us your intention to cancel anytime before your next payment, and you're done, easy in - easy out, if you need to. If you want a full export of your site files and database to take with you, ask any time before your subscription expires and we'll help you download it.
All kinds of companies, but usually the *people* we work for are director level decision makers, entrepreneurs, the person or people who actually run the business day to day. Internet is so integral to every business today we have worked for trades, services, retail, professional services, huge corporations and startups. If you serve or acquire customers on the internet and want a site that works without consuming your time, we're likely a good fit. If you are around Nottingham, Derby and the East Midlands and looking for a long time local supplier then we're likely an even better fit, get in touch and start a new conversation
Yes, of course, we handle all kinds of websites. e-commerce sites are priced separately because of all the extra moving parts (payment gateways, stock, tax, shipping) as well as the regular security and SEO considerations. It takes a lot of work to get an e-commerce site right, I know I'm building yet another one right now! Get in touch if you want e-commerce facilities, maybe we have got something simple to kick your sales off quickly! Get in touch and start a new conversation about e-commerce payments and your own online shop
05 · 4 questions
AI consultancy
Cost, models, data privacy, and where to start.
A build that does one job for you, such as answering and sorting the enquiries that come in or finding anything in your own files, has come in between £2,000 and £8,000, with running costs of £20 to £100 a month depending on how much it is used. The build is a fixed price and the monthly running cost is written in the quote beside it.
Whichever suits the job. We use the main AI services, Claude first (Roger's favourite) and Google's second, and for work where the data has to stay put we run AI on our own equipment, so nothing leaves your control. We are not tied to any one of them and we build so that the AI behind a job can be changed without starting again.
It depends on the job. Sensitive work can run on our own equipment or in your own account, so nothing leaves your control. For everyday work the main AI services, under terms that stop them training on your data, are a sound place to begin.
Yes. Start with the first conversation, which costs you nothing but your time. We'll look at where you spend the most time on repetitive things and tell you whether AI would earn its keep there, and if the plainer tool would do the job, we'll say so.
06 · 4 questions
E-commerce & payments
Stripe, Bitcoin Lightning, VAT, and platform choice.
No — but we recommend it for almost every project. The dashboard is the best in the market and the fees are competitive. We have used many different providers in the past so if you have a preference or are locked in to another gateway because of existing subscriptions we can still help.
Lightning is a payment layer on top of Bitcoin that settles in seconds for fractions of a penny. We integrate it through providers like BTCPay Server or OpenNode — either you self-custody (we'll set up a node) or you let a provider handle the wallet.
If you're selling B2C across the EU, we can configure One-Stop-Shop VAT in the store. For B2B EU we'll handle reverse-charge VAT correctly, or zero rate exports for outside the EU, whatever the current requirements are and we can manage any changes to this in the future.
Sometimes yes, sometimes no. Shopify can be great until you hit its limits or its app-stack bills get silly. WooCommerce on WordPress gives you control but needs hosting and maintenance. We'll give you an honest comparison for your specific store depending on what you're selling.
07 · 3 questions
Getting help
Reaching us if something has gone wrong.
Ring {phone} during business hours ({hours_short}) — an engineer picks up. Outside hours, email {email} and we'll respond at the start of the next working day.
Not at all. Most emergency repairs we handle are on sites hosted elsewhere. We'll do whatever's needed to get the site back online, even if that means working with another host's support team.
We tell you honestly, what needs doing, if there's no fix to be done. Sometimes the right answer is 'this site needs to be rebuilt' — if so we'll say so, and of course we can quote that rebuild fairly.
08 · 5 questions
Emergency repair
The £95 same-day WordPress fix-it service.
During business hours ({hours_short}) we typically begin within the hour of you placing your order. Outside business hours, we will be at it first thing the next working day.
No. Most emergency repairs are on sites hosted elsewhere we have worked with sites across most of the popular hosting companies. We work with whatever you have.
Yes for a single-issue repair on a standard WordPress site. If we open the bonnet and find the site needs significantly more (database rebuild, multi-day malware infection, full re-platform), we’ll pause, tell you what’s really going on, and quote separately before doing more work. No surprise invoices.
We tell you straight about what needs doing and we can also quote you the rebuild if required.
For an extra £79/month, our Managed Support service monitors your site, runs daily backups, applies updates on staging first, and patches PHP / WordPress vulnerabilities as they’re disclosed. Most repeat-emergencies happen because nobody’s minding the shop — we do.
09 · 4 questions
Managed support
Ongoing maintenance, monitoring and SLAs.
Yes, absolutely. Most of our support clients started with us as an emergency repair on a site hosted elsewhere. We work happily with sites hosted across any of the popular hosting companies.
During business hours ({hours_short}) we will acknowledge your order for emergency repair right away and probably be working on it within the hour.
Emergency repairs are quoted as a fixed price per fix of £95 payable at time of order. Managed monthly clients get unlimited routine fixes — no per-incident bills.
Yes. We support Laravel, hand-coded PHP, static sites, and most CMSes. Why? What are you running? Start a new conversation with us about it on 0115 822 4546
10 · 4 questions
Buying from the shop
Mixing products, what is included, and payment options.
Yes. A common starter combo is Secure WordPress Hosting + Branded Email — that gets your site on our infrastructure and your team on your own domain.
Big bespoke development (e.g. an e-commerce platform, an AI integration, a custom Laravel app). For those we either quote separately or roll it into a one-off build cost. Hosting and ongoing care of the result is then included.
Stripe (cards, Apple Pay, Google Pay), bank transfer, or Bitcoin Lightning. Recurring fees go on automatic Direct Debit through GoCardless or Stripe credit card subscription to keep things simple.
Yes — the prices on this page are the prices we charge. Bespoke builds (Memberships shop, custom development) are fixed-price after a scoping conversation, with no hourly meter on top.
Couldn't find it?
If we missed your question, just ask
Ring 0115 822 4546 in business hours, email enquiries@advantapro.com, or use the contact form. We answer every enquiry within one working day.
Ready to start a conversation?
Most projects can be scoped in a single call. The first conversation is free; the second one usually has a fixed-price quote attached.